Refund policy

Last updated: July 2026

Because every Broken Tee Co. item is made to order specifically for you, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. Please review our size guide carefully before purchasing.

Damaged or Defective Items
If your item arrives damaged, defective, or with a printing error, we will replace it at no cost to you. Please contact us at contact@brokentee.online within 30 days of delivery with your order number and a photo of the issue.

Wrong Item Received
If you received the wrong item, contact us within 30 days of delivery and we will send the correct item immediately.

Lost Packages
If your package is marked as delivered but you haven't received it, please allow 3 business days before contacting us, as carriers sometimes mark packages early. If the package is confirmed lost in transit, we will reship your order at no charge.

Cancellations
Orders can be canceled within 24 hours of placement. After 24 hours, production may have already begun and cancellations cannot be guaranteed.

Refund Processing
Approved refunds are processed within 5–10 business days to your original payment method.

Contact
Questions? Reach us at contact@brokentee.online — we typically respond within 24 hours.